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Customer Service

Our Commitment to you

Our customers are very important to us, and because of that, Superbike Factory always strives to provide you with the highest level of service and customer care. However, sometimes things go wrong and we may fall short of our usual high standards.

What to do if you have a complaint

Should you need to make a complaint, you can do so by contacting to us by telephone, email, letter or in person to:

Superbike Factory Limited
Cottage Street Mill
Cottage Street
Macclesfield
SK11 8DZ

Telephone: 01625 353012

Email: talktous@superbikefactory.co.uk

How we will handle your complaint

Whether your complaint is made in writing or verbally, it will be referred to the Compliance Team where one of our Complaint Investigators, will investigate and respond to your complaint.

We will:

- Acknowledge your complaint as soon as possible, within a maximum of 5 days
- Independently investigate your complaint as soon as possible, within a maximum of 8 weeks
- Provide a final response letter as soon as possible, within a maximum of 8 weeks

If we cannot reach a resolution

If you are dissatisfied with the outcome to your complaint and your complaint falls within the jurisdiction of the Financial Ombudsman Service (FOS), you can refer your complaint to them at;

Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Phone: 0800 023 4 567

Web: http://www.financial-ombudsman.org.uk/