Our Commitment to you
Our customers are very important to us, and because of that, Superbike Factory always strives to provide you with the highest level of service and customer care. However, sometimes things go wrong and we may fall short of our usual high standards.
What to do if you have a complaint
Should you need to make a complaint, you can do so by contacting to us by telephone, email, letter or in person to:
Superbike Factory Limited
Cottage Street Mill
Telephone: 01625 353012
How we will handle your complaint
Whether your complaint is made in writing or verbally, it will be referred to the Compliance Team where one of our Complaint Investigators, will investigate and respond to your complaint.
- Acknowledge your complaint as soon as possible, within a maximum of 5 days
- Independently investigate your complaint as soon as possible, within a maximum of 8 weeks
- Provide a final response letter as soon as possible, within a maximum of 8 weeks
If we cannot reach a resolution
If you are dissatisfied with the outcome to your complaint and your complaint falls within the jurisdiction of the Financial Ombudsman Service (FOS), you can refer your complaint to them at;
Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Phone: 0800 023 4 567